Why study IT Technical Support NQF Level?

• Most industries rely on Computer Systems in all areas of their operations and decision-making processes
• To build foundational entry into the field of computer Science and Information Technology in the field of System Support
• IT technical support officers monitor and maintain the computer systems and networks of an organisation. They may install and configure computer systems, diagnose hardware and software faults, and solve technical and applications problems

Who Should Study this Qualification?

Learner who likes to be employed within the IT Industry.

Anyone wanting to be a qualified as an entry-level Technical Support professional with a good fundamental knowledge of the Information Technology field should study this course

Recognition of Prior Learning (RPL)

Many of the competencies used in the IT profession has traditionally been acquired through short courses and on-the-job training, which did not provide formal recognition (at a national level) of the knowledge and skills acquired. These competencies are still today viewed by most industries as invaluable but there is no national recognition. The nature of the IT field means that competence is developed experientially, therefore the assessment processes should recognise experience versus theoretical knowledge. Recognition of prior learning will now allow learners with these valuable competencies to be assessed and recognized formally.

Qualification Details

Programme ID: 78964

Number of credits: 163

Module Outline

1. Introduction to computer systems and technology
2. Computer architecture, networking, and data storage systems
3. Installation, maintenance and upgrade of computer hardware and software
4. Resolving computer problems
5. Understanding and managing computer networks
6. Business communication
7. Mathematics

Why study IT Technical Support NQF Level?

• Systems developers are required to create, maintain, audit, and improve the IT systems within an organization.
• A system developers’ function can extend to include database management, web programming, multimedia and writing code and more.
• They require strong technical component and desire to keep learning, as technology is constantly changing.

Who Should Study this Qualification?

Anyone wants to be employed in the ICT sector, interested on computer programming, website development, and ecommerce.

Recognition of Prior Learning (RPL)

Many of the competencies used in the IT profession has traditionally been acquired through short courses and on-the-job training, which did not provide formal recognition (at a national level) of the knowledge and skills acquired. These competencies are still today viewed by most industries as invaluable but there is no national recognition. The nature of the IT field means that competence is developed experientially, therefore the assessment processes should recognize experience versus theoretical knowledge. Recognition of prior learning will now allow learners with these valuable competencies to be assessed and recognized formally.

Qualification Details

Programme ID: 78965

Number of credits: 165

Module Outline

1. Introduction to Computer Programming
2. Introduction to Networking
3. Concept of Computer Architecture
4. Introduction to Web Design
5. Introduction to System and Analysis